Customer Testimonials

Read what Epic Mountain Express guests have to say

Epic Mountain Express, formerly Colorado Mountain Express, airport shuttle service is the convenient way to travel from airport to resort and back again. Our friendly, experienced drivers and comfortable travel vehicles add to the stress-free experience as you sit back and relax all the way to the resort. From large family groups to honeymooners, all sorts of travelers have given customer testimonials based on their positive experiences with the Epic Mountain Express airport shuttle service. Read some of the following customer testimonials to see what sets us apart from other airport shuttle services. Then book a new reservation to experience our shuttle service for yourself.

On Epic Mountain Express Drivers and Staff

“I had stellar service from all personnel! I was able to leave DIA an hour earlier than expected due to staff assistance at the counter. They were able to get me on an earlier shuttle to Vail. The driver was very nice, great service. I would use this service again in a heartbeat!!”

“We arrived at DIA after the road closures - your staff did a great job of organizing everyone as the shuttles returned to the airport. They always kept us informed as to the ETA of the driver. Well done!” Michael

“I was very happy to have a driver who was engaging and full of information and entertainment concerning the area. I had great conversations and also was able to catch-up on my e-mail with the great WiFi service available on the van. (Kim A., DIA to Summit, 8/1

“All of my phone conversations with CME staff were with friendly, competent staff. They were most helpful and kind… I will use CME whenever I need safe and reliable transportation in Colorado, Kind regards, ” J.T.

“I do not recall his name, however I was on the 12:15pm shuttle from Frisco on 2/24. The road conditions were extremely hazardous due to the weather. The driver handled the situation very professionally. I always have a positive experience using CME.“Noreen T.

“I thought the driver returning me and an injured friend from Vail to Denver was a superb driver in difficult, snowy conditions, Vail Pass had only just opened up. I have found all your drivers most courteous and helpful.” John M.

“You guys are fantastic. I rode CME round-trip from DIA to Vail. The driver going up was fantastic and had no trouble finding our condo. The driver going back was equally fantastic and very friendly. I would use CME again and will highly recommend your service anytime possible.” William L.

“I was pleasantly surprised at the friendliness of everyone at CME. I am in the service business so I am always critical and observant towards customer service. Keep up the great service. Everyone I came into contact with had a smile on their face and went out of their way to be friendly. I even commented to a friend how friendly everyone was at CME - Good Job!” - Ron B., 1/2012

“I want to complement our driver going from DIA up to Breck on 1/7 in the bad snow storm that day. The driver was very careful and pleasant to all of us who were quite concerned about road conditions and watching so many cars and trucks w/o chains skid all around us. We knew we were in good hands with CME and will ride you again next year.” - Remy T., 1/2012

On Service

“CME was on time, clean, friendly, extremely efficient in its pickups, and got me to the airport in less time than I planned for, even with traffic. I might not be back in CO for a while, but if I am I will absolutely use CME. (Greg C., Aspen to DIA, 8/12)”

“As a retired airline pilot and Marine who has spent hundreds (thousands?) of hours in shuttle vans, I am highly qualified to state that CME is, by a very significant margin, the best lead, managed, and staffed of them all (including most limo services). Your customer service is evident from web to phone to desk to driver to vehicle.(Capt. Ted D., DIA to Vail, 8/12)

“I was nervous about using the van service. You guys totally rock. I’m from New York (Long Island) and you way surpass any ride service I’ve ever used. Pam was wonderful. Thanks for a great experience. ~A.M from NY

“This was my third trip within the last year to visit my daughter now living in Dillon. I am thrilled that the price of CME has become much more affordable, especially if I have to have transportation both ways. I always warn family and friends from home about the cost of transportation from DIA to the mountains - I am happy to be able to tell them that the price now is much more reasonable. As long as the cost is comparable to the other newer services I prefer to stay with CME!” Susie F.

“I loved using CME. I would never rent a car in the future.” Josh Z.

“I can depend on you to pick me up on time and to deliver me safely to my destination despite road conditions. I am always pleased when things run smoothly. I particularly noticed the polite manner in which the dispatcher and driver converse - very respectful and professional, such a nice way to do business. Thank you!” Kathy O.“I have never had a bad experience with CME and would never use any other transportation to the airport. I have been in CO for 19 years and still travel back to my hometown in IA frequently. Thanks for great services,” Karen E.

“Last week, I was traveling back from Florida with my 9 week old son. This was my first time traveling with him and I quickly realized that getting to and from DIA from Vail was just as stressful as flying. Riding CME seemed the best option so I did not have to deal with driving a newborn over the pass with unknown road conditions, a possibly hungry or crying baby, all alone. So after a long day of travel we landed in Denver, grabbed most of our bags and headed to the CME desk to check in. This is where we were greeted by the friendliest agent, Rachael. Her shinning personality put me at ease right away, and she told me that I could make the 11:00 am shuttle instead of waiting for the 12 noon I originally reserved. I then realized that the base of my car seat had not arrived. Rachel said she would watch my bags while I went to get the car seat at Baggage Claim. Of course it was not there, and I waited 30 minutes and still nothing. At this point, I had a screaming hungry baby strapped to me, a stroller stacked high with baby stuff, a dead cell phone, had not eaten, still no car seat & we were going to have to wait for the next shuttle.

Finally the airline found the car seat and I walked back to the CME desk to see Rachel wandering around the area. She said “I was looking for you! We are upgrading you to our CME Premier private car service at no extra charge so you and your son will be more comfortable. You can leave whenever you are ready!” Rachael explained that CME always upgrades guests from the shared ride shuttles to the exclusive SUV’s if that vehicle would be heading back up empty otherwise. This was a dream come true! I thought the great experience ended here…but our driver, Paul made it even better. He made me feel so safe and comfortable the entire way. Half way home, after nice casual conversation with Paul, I realized that I would not be able to go home and relax after a long travel day. I now have a newborn to take care of…so I decided to nap in the comfortable SUV. I think this last hour of travel with CME was the most relaxed I have been in a while! My son was sleeping, we were safe and in great hands. Needless to say, this was definitely an experience of a lifetime and a CME fan for life.” - Susan H., 1/2012

“My flight was delayed due to weather. I was never worried about missing part of my trip as CME assisted me while I sat in my “Airport of Origin” and called to start the rescheduling process for my arrival at DIA. CME Reservations seamlessly switched my reservation time, and I had to wait even less time (from plane arrival to van departure) than originally scheduled - actually this was your chance to “shine” and you did!” - David T., 1/2012

Professionalism & Experience

“I have just returned from my month in the US and just wanted to thank you for your assistance with my reservations. Your company is a truly professional operation and I would have absolutely NO hesitation in using your services for any and all of my clients requiring transfers in the Colorado region. Thank you once again and I look forward working with you in the future.” - Warmest Wishes, Germaine A., German Travel Agent