Important Service Updates
Updated December 31, 2025
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Please note that January 1-4 has limited availability TO Airports. Changes to existing reservations may not be possible. Private cars are extremely limited during this period.
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Winter hours of operation for Epic Mountain Express Reservations team are:
- Thursday – Monday: 07:30 AM – 05:00 PM
- Tuesday – Wednesday: 07:30 AM – 04:00 PM
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Check Vail Pass Conditions: here
Schedules are subject to change. Without advance reservations, Epic Mountain Express cannot guarantee the availability of shuttle services. Reservations made in the same day are subject to a $5/per person fee. Please note that there is a $10 cancellation fee for shuttle reservations canceled outside of 24 hours and a $75/vehicle cancellation fee for private rides canceled outside of 72 hours.
For general inquiries, we encourage you to visit our FAQs page, where you will find clear guidance, detailed explanations, and answers to many commonly asked questions. This resource is designed to provide quick support and help you navigate our services with confidence.