Important Service Updates

Having trouble connecting to a Reservations Agent?

If you are looking for reservations and your travel is not in the next 48 hours, please email with name, mobile phone number, lodging and airport info, number of passengers, and complete flight information. We can set up a quote for an expedited booking process. Reservations Call Center hours are 7:35am - 6:15pm MST.

Effective April 11, 2023, the Epic Mountain Express service counter moves to level 5, West Side of Airport, near luggage carousel #12 and Door 512. Mobile check-in for shuttles is still available and not impacted by this move.

Please note: Transportation to/from Aspen, Snowmass, Basalt, Carbondale, and Glenwood Springs are no longer available.

Shared shuttle services are suspended to Copper Mountain, Blue River, Boreas Pass,and N. Silverthorne neighborhoods in Summit County.

  • Private SUVs are available to Blue River and Copper Mountain locations

Healthy Travel

  • All Epic Mountain Express employees complete a health screen daily for symptoms related to COVID-19, prior to beginning work.
  • Please delay your trip if you are displaying any symptoms of COVID-19. For more information on these symptoms, please visit the Centers for Disease Control and Prevention (CDC) website.
  • If you need assistance, Reservations Agents are available from 7:35 a.m. to 6:15 p.m. MST, by emailing, or by webchat. You may also leave a voice message at 970-754-7433.

Schedules are subject to change. Without advance reservations, Epic Mountain Express cannot guarantee the availability of shuttle services. Reservations made in the same day are subject to a $5/per person fee. Please note that there is a $10 cancellation fee for shuttle reservations canceled outside of 24 hours and a $75/vehicle cancellation fee for private rides canceled outside of 72 hours.